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FAQ

What do I bring with me for treatment
  • Medically prescribed physiotherapy: health insurance card and prescription

  • in case of accident: additional accident number and date

  • if possible/available: reports (MRI, surgery, doctor)

  • comfortable/sporty clothing

What do I bring with me for treatment
  • Medically prescribed physiotherapy: health insurance card and prescription

  • in case of accident: additional accident number and date

  • if possible/available: reports (MRI, surgery, doctor)

  • comfortable/sporty clothing

Cancel or postpone therapy
  • If you are unable to keep an appointment, please notify us at least 24 hours in advance. After that, the treatment fee will be charged to the client/patient.

  • In case of last-minute cancellation due to illness, please notify us by 8:00 a.m.

Payment of self-payer services

The following options are available for self-pay services or product purchases:

  • The invoice

  • Bear

  • by credit card (+2 CHF processing fee)

What does the health insurance company pay
  • Medically prescribed physiotherapy is covered by health insurance/accident insurance (CH)

  • FOI and massage are partially covered by supplementary insurance: please clarify this with your health insurance provider and have this confirmed in writing

  • Dryneedling: for physiotherapy on medical prescription (health insurance), you pay a contribution towards the costs of the material of CHF 10.- per prescription

I am planning my training camp here, what do I need to consider
  • If you or your club would like us to accompany you during your training camp, please contact us as early as possible

  • If you are an Elite Card or holder of a Swiss Olympic Card, you can benefit from our Athlete's special

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